Elkhorn, NE: Vetter Health Services Care Center’s receive The Bronze National Quality Award

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Davidplace, David City, NE; Heritage Estates, Gering, NE; Tiffany Square, Grand Island, NE; Hooper Care Center, Hooper, NE; Shady Oaks Care Center, Lake City IA; Westward Heights Care Center, Lander, Wyoming; Rose Lane Home, Loup City, NE; Heritage of Bel-Air, Norfolk, NE; Papillion Manor, Papillion NE; Brookefield Park, St Paul, NE; and The Manor at Elfindale, Springfield, MO; all receive The Bronze National Quality Award and are recognized by national program for commitment to quality care…

Eleven (11) of the Vetter Health Services care centers have been recognized as 2015 recipients of the Bronze – Commitment to Quality Award for their dedication to improving the lives of residents through quality care. The award is the first of three distinctions possible through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The program honors centers across the nation that have demonstrated their commitment to improving quality care for seniors and individuals with disabilities.

“It is a great honor to be recognized by AHCA/NCAL with a National Quality Award,” said Jack Vetter, CEO, Chairman of the Board for Vetter Health Services. “Improving the lives of the residents and families we care for every day is what brings us joy. This award symbolizes the dedication and commitment we have to the quality journey.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, each care center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award.

“These Vetter Health Services care centers have demonstrated their commitment to providing quality care and I commend them for that,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “I encourage each of them to continue their quality journey by striving for the Silver and Gold levels.”

The awards are sponsored by AHCA/NCAL Associate Business Members My InnerView, by National Research Corporation and PointRight. My InnerView represents the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the healthcare continuum. PointRight is the recognized leader in data-driven analytics for health care and insurance. These care centers are 11 of 545 centers to receive the Bronze level award. The award will be presented to each of them during AHCA/NCAL’s 66th Annual Convention and Exposition, October 4-7, 2015, in San Antonio, Texas.

Davidplace, Heritage Estates, Tiffany Square, Hooper Care Center, Shady Oaks Care Center, Westward Heights Care Center, Rose Lane Home, Heritage of Bel-Air, Papillion Manor,
Brookefield Park, and The Manor at Elfindale are 11 of the 30 skilled nursing and rehabilitation communities owned and/or managed by Vetter Health Services (VHS) of Elkhorn, Nebraska.
Each care center, the administrator and team members develop plans to continuously improve their services and the facility with the support from the VHS network. Operating decisions are made locally to assure that each one remains responsive to the needs of its residents and their communities.

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